An agreement between a service provider and a customer that identifies both services required and the expected level of service. What type of agreement is this?

Support Level Agreement

Service Level Agreement

Operational level Agreement

Contractual Agreement

Correct Option - b

To get all Infosys Certified ITIL4 Foundation Associate Exam questions Join Group https://bit.ly/infy_premium_group

We're passionate about offering best placement materials and courses!! A one stop place for Placement Materials. We daily post Offcampus updates and Placement Materials.

Qtr No. 213, New Town Yehlanka Indore 454775

admin@prepflix.in